Terms
1. General conditions
These terms and conditions apply to the business relationship between Fleamarket Finland Oy and its customers. Regarding the services and products provided by Fleamarket Finland Oy, the contract conditions defined by the respective service provider also apply. Fleamarket Finland Oy has the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions valid at the time of ordering, which can be read on Fleamarket Finland Oy 's website.
Fleamarket Finland is not responsible for damage caused by force majeure. A force majeure is considered to be an unforeseen circumstance or a change in circumstances that is beyond Fleamarket Finland Oy 's influence. Fleamarket Finland is obliged to notify the customer of a force majeure without delay.
2. Customer and data protection
Fleamarket Finland welcomes all customers. In the business relationship, applicable Finnish and EU legislation is followed in terms of consumer trade, marketing and advertising.
When placing an order, the customer is obliged to provide their complete contact information , which includes at least the consumer customer's name, address and phone number, and possibly an email address.
Customer information is stored in Fleamarket Finland Oy's customer register , where the information is used to maintain the customer relationship. Fleamarket Finland Oy also has the right to process and hand over the information in the register for justified purposes (such as direct marketing) in accordance with the applicable legislation.
The Fleamarket-finland.com site uses cookies , which can be used to further develop the site to be more user-friendly than before. On Fleamarket-finland.com, the purpose of cookies is to facilitate, improve and speed up the shopping experience. Cookies can also be used to offer better offers and more personalized product recommendations to the customer. A cookie is a small text file that fleamarket-finland.com's web server stores on the user's hard drive. Some of the content of the fleamarket-finland.com website may require accepting cookies in order to function. The user's web browser probably accepts cookies with ready-made default settings, but the user can also prevent the use of cookies from the browser settings or by deleting cookies from the browser after using the service. More information about browser-specific usage can be found in the browser manufacturer's instructions.
3. Price list
Marginal taxation applies to all products, so product prices do not include deductible VAT. Prices do not include delivery costs unless otherwise stated. If there are clear price errors in the price list, the product will not be sold at a clearly lower price if it can be assumed that the customer has understood the existence of the error.
We always check the prices at the time of processing. When the price drops, we adjust the prices to the customer's open order. On the other hand, if the price of the product increases before the order is shipped, we will deliver them at the original price.
4. Delivery
The estimated delivery time of the products is 1–5 business days. Deviating delivery times are reported in the product information.
Fleamarket Finland Oy is not responsible for delays in deliveries that do not depend on the operation of the online store. If the delivery is delayed by more than 7 business days from the time of payment of the order, please contact us via the website.
5. Terms of payment
Current information on payment methods can be found on fleamarket-finland.com.
Paytrail is a safe payment method for you. We have a payment institution license granted by the Financial Supervisory Authority. The service is maintained by Paytrail Oyj (business ID 2122839-7), and it is part of the Nets family.
The Paytrail payment forwarding service forwards your payment to the merchant. If your bank statement or credit card bill shows Paytrail Oyj, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale as well as other obligations defined by itself. If you want to make a complaint or return a product, you should contact the online store from which the product was ordered directly.
When an online store uses Paytrail's payment service, you can find a description of the service on their website, for example delivery terms.
Bank charges
You can use the payment buttons of all Finnish banks either based on the eBanking interfaces or open banking interfaces offered by the banks . You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP bank, Säästöpankki, S-banken and Ålandsbanken. Your bank statement shows Paytrail Oyj as the payee, we forward your payment to the online retailer. From the online store, you will be directed directly to your own bank to make the payment securely.
Credit card payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard and American Express cards. The online store uses the international Verified by Visa, Mastercard SecureCode and American Express SafeKey authentication services.
Paytrail Oyj appears as the recipient of the payment on the card invoice and forwards the payment card payment paid by the customer directly to the merchant. Card payment is made using a securely protected payment form, and the payment card information is not stored in the online store's systems.
Mobile payment methods
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Mobile payment methods Pivo, MobilePay and Siirto are services that work in the application, with which you can pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the application in question.
Pivo also accepts Siirto payments, which means that the payment can be accepted in any application that supports Siirto. Apple Pay is a service that works on an Apple device, which allows you to pay for purchases with a payment card connected to the device.
- Pivot
- Terms of use are available on Pivo's website.
- Pivo's terms of use
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MobilePay - The terms and conditions are available on MobilePay's website.
MobilePay terms and conditions -
Move
Conditions applicable to transfer payments:
OP's general euro payment terms (.pdf)
Terms of use of the transfer service at Nordea (.pdf) -
Apple Pay
Terms of use are available on Apple's website.
Apple Pay terms of use
Invoice and installment services
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Invoicing and installment services via Paytrail are offered by OP, Walley and Jousto. Walley also offers an invoice and installment option for business customers.
Please read the specific terms and conditions specific to the financing company, which you will see when you accept the payment. When you accept the payment, you also accept the finance company's terms and conditions.
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Wally
Walley's general invoicing and installment payment terms for companies (.pdf) - Walley's general invoicing, account credit and installment payment terms (.pdf)
- Standard European consumer credit information (.pdf)
- Read more: walley.fi
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Elasticity
Jousto product description (.pdf) - Read more: elastic.com
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OP Invoice
Terms of OP Invoice credit agreement (.pdf)
OP Invoice product description for consumers (.pdf)
OP Invoice product description for the merchant (.pdf)
Read more: op.fi
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Wally
6. Restitution
Fleamarket Finland offers its customers a 14-day right of return. The products are returned via post, in which case the customer pays any costs.
You have the right to familiarize yourself with the product for 14 days. We recommend taking care of the product and of course the product packaging until you have decided to keep the product. According to the law, the buyer is responsible for the reduction in value if he has put the product into use.
We ask you to keep all documents related to customer returns carefully until you have received information about receiving the return from Fleamarket Finland.
Products to be returned must be packed carefully.
There is no right of return for products bought in our store.
For uncollected orders, we will deduct postage +10 euros from the purchase price.
7. Complaint
The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase when returning or complaining about a product defect. Fleamarket Finland Oy reserves the right to collect the costs caused by the search for the receipt from the buyer.
Complaints are processed only in writing. You can submit a free-form complaint by email to fleamarket.finland@gmail.com.
Resolution of disputes and venue: The consumer customer has the right to submit disputes arising from this contract to the consumer dispute board ( www.kuluttajariita.fi ) for resolution. Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service ( www.kuluttajaneuvonta.fi ). The consumer also has the opportunity to use the online dispute resolution forum maintained by the European Commission ( http://ec.europa.eu/odr ). The customer can file a lawsuit against Fleamarket Finland Oy regarding disputes arising from the contractual debt relationship either in the district court of Fleamarket Finland Oy 's domicile or in the district court of the place in Finland in which he has his place of residence. If the Customer does not have a place of residence in Finland, disputes will be handled in the district court of Fleamarket Finland Oy 's domicile.
Attorney fees are not reimbursed because the Consumer Advice and Consumer Disputes Board offers free help in resolving disputes.
Fleamarket Finland Oy
Social security number: 3316829-9
Yliopistonkatu 11b
20100 Turku
+358 50 404 1059